Daily work
Fix a refused document
Read the refusal reason before making a correction. A refused fiscal attempt blocks later work on its device.
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Search all help articlesBefore you start
- Distinguish Refused from Submission unknown. Unknown outcomes need reconciliation, not correction and resend.
- Keep the original document number, device and environment available.
1Find the refused document
In Documents, choose Refused in Fiscal attempt to find the affected record.
1. Fiscal attempt filter. Sample data. 2Read the refusal reason
Open the document number and read the reason at the top. The sample refusal describes a tax mapping issue.
2. Refusal reason. Sample data. 3Ask for an approved resolution
Contact support with the document reference, environment, device and refusal message. Correct source information only through the approved accounting workflow; a signed request cannot be edited.
3. Document facts and retained timeline. Sample data.
What you should see
A clear refusal reason and a support review. A new source revision or credit/debit note may be required. A new fiscal attempt needs authority-approved sequence handling; the refused head cannot be skipped.
If something goes wrong
- Do not delete the original, change a receipt number or repeatedly resend.
- For an accepted document with a report error, request report regeneration instead of a fiscal retry.
Need account-specific help? Contact [email protected]. Include the document reference and error text, not passwords, keys or codes.
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Tiiso is a product of Apex Global Group LLC.