Daily work

Understand document statuses

Read the source, fiscal attempt, report and fiscal-day states separately. A report error is not a refused invoice.

Last updated 27 October 2026

Before you start

Open a document in the portal.
Check the environment and device before acting. Sample records are not live receipts.

1Open a document
Select a document number in Documents to see its details.
1. Document number link. Sample data.
1. Document number link. Sample data. Press Escape to close.
2Read the four state groups
Check Four independent states on the document page. Use the definitions below rather than treating every warning as a submission failure.
2. Four independent states. Sample data.
2. Four independent states. Sample data. Press Escape to close.

Ingested: Source captured; no acceptance is implied.
Invalid: Source failed checks before a fiscal number was allocated. Correct it in the accounting system.
Superseded: An earlier source revision has been replaced and is retained for the record.
Changed after issue: The source changed after signing. Keep the original; use the approved correction process.
Prepared: Signed request saved; later work on this device waits.
Sending: A request is being sent; its outcome is not confirmed.
Accepted: A matching authority acknowledgement is stored.
Refused: The authority refused the request. The device stays blocked pending approved resolution.
Transport failed: Evidence proves nothing reached the authority. Only the same signed request may be retried by the worker.
Submission unknown: Receipt is uncertain. The device is blocked until authoritative reconciliation.
Slip pending: Accepted receipt is waiting for its report.
Slip ready: The report has been stored and checked.
Report failed: Report generation or storage failed; fiscal acceptance is unchanged.
Open: The fiscal day is open. Other barriers can still block the device.
Closing: The close request is in progress; later receipts wait.
Closed: Authority status confirmed the day is closed. This day is not reopened.
Close unknown: Closing is uncertain. Reconcile with the authority before continuing.

Separate answers to whether the source is valid, the authority accepted it, the slip is ready and the day is closed.

Submission unknown means the authority may have received the request. Do not resend.
Accepted with Report failed means only the report needs attention; do not submit the invoice again.

Need account-specific help? Contact [email protected]. Include the document reference and error text, not passwords, keys or codes.

Your answer stays on this device. No tracking.

Tiiso is a product of Apex Global Group LLC.