Getting started
Getting started: sign in and enter your two-step code
Use the account arranged by Apex at onboarding. Signing in does not enable tax-authority submissions.
Last updated
Search all help articlesBefore you start
- Have your onboarding email and password ready.
- Keep the authenticator app linked to your account nearby. Never share its setup key or codes.
1Open the client sign-in page and sign in
Go to app.fiscrelay.com/sign-in. Use the client portal, not the Apex staff console. Enter your email address and password in the sign-in form. Select Sign in to reach the separate two-step check.
1. Client sign-in form. Sample data. 2Verify your authenticator code
On the Two-step sign-in screen, enter the current six-digit authenticator code. Select Verify code. This screen appears after your password is checked. The image shows that separate screen on sample data.
2. Six-digit authenticator code and Verify code. Sample data. 3Check your account status
Read the message after sign-in. A pending account waits for Apex review; an active account can open the portal. The illustration shows the active sample overview.
3. Sample portal overview. Sample data.
What you should see
A pending-review message or your portal overview. Sample data is not evidence of live authority acceptance.
If something goes wrong
- A code expires quickly. Check that your phone uses automatic date and time, then use the next code.
- If you cannot use your authenticator, stop and contact support. Do not create another business account to bypass recovery.
Need account-specific help? Contact [email protected]. Include the document reference and error text, not passwords, keys or codes.
Was this helpful?
Your answer stays on this device. No tracking.
Tiiso is a product of Apex Global Group LLC.